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Shipping & Returns

 Shipping 

We currently ship all orders to the lower 48 U.S. states FREE OF CHARGE via UPS, FedEx or USPS with promotional coupon code. Alaska, Hawaii, APO, FPO, Puerto Rico, Guam and U.S Virgin Islands residents will are not included in the free shipping promotion. We DO ship internationally too. Our checkout will calculate all international shipping charges. Please email us with any questions regarding shipping procedures.

 

International Shipments

 

Orders shipped outside the United States are subject to import duties, taxes and brokerage fees. Please condult your local government to inquire about possible import fees. For most countries, shipments by air service includes the taxes. For ground shipments to Canada by UPS, items valued at $20 or more are subject to import duties, tax and brokerage fees. For all other countries, please inquire within.

 

Return Policy 

We want you to be fully satisfied with every item that you purchase from Vandue.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of the original ship date for a full refund of the purchase price, minus the shipping, handling, or other charges. Note: If the item is sold under a free shipping promotion, the actual cost of shipping the item to you will be deducted from the purchase price. All returned items must be received within 30 days of the original ship date for refunds.

 

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, accessories and a copy of the original invoice to ensure full credit. Items that have been opened, used or that will require repackaging are subject to a 15% restocking fee or more depending on its ability to be re-sold. We reserve the right to determine restocking fees for any opened/used item.

 

Items that arrive damaged must be notified to us within 5 days of receipt. If a product arrives damaged we will file claims with the shipping carrier and arrange for the return of the product and exchange for a new product.

Certain items such as RC toys and health & beauty products cannot be returned for refunds once opened. RC toys must be returned in original unopened condition to receive a refund. If opened we can only exchange or offer store credit. Health and beauty products such as massage tables, massage chairs, massage accessories, hair removal products and skin creams cannot be returned for health related reasons. For massage tables specifically, we offer several year warranties on our tables and can exchange tables for manufacturer defect related issues. Once shipped from our warehouse we can only exchange or offer store credit for massage related products.

 

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